Help & FAQ

Last updated: April 1, 2026

Getting Started

How does UrMorning work?

You set a daily check-in time. Each day, open the app and tap "Check In" before your deadline. If you miss it, UrMorning will try to reach you and, if needed, alert your trusted contact.

What happens if I miss my check-in?

UrMorning follows a multi-step process:

  1. Push notification reminders starting 1 hour before your deadline.
  2. If you miss the deadline, you get 15 minutes to check in late.
  3. After 15 minutes, an AI safety call is placed to your phone (premium).
  4. If you don't answer or say you need help, your trusted contact gets an SMS alert.

Is UrMorning an emergency service?

No. UrMorning does not replace 911, medical alert systems, or professional care. If you are in an emergency, call 911 immediately.

Check-Ins

Can I change my check-in time?

Yes. Go to Settings and tap "Change Check-In Time."

What if I'm going on vacation?

Turn on Vacation Mode in Settings. Check-ins are paused for the dates you select, and no alerts will be sent during that time.

Trusted Contacts

What does my trusted contact see?

Your trusted contact only receives an SMS if you miss your check-in and cannot be reached. The message includes your name and, if you've provided it, your home address.

Can my contact opt out?

Yes. Your contact can reply NO to any UrMorning SMS to stop receiving messages.

Can my contact get notified every day that I checked in?

Yes. If you enable "Contacts can opt in to every check-in" mode, contacts who opt in will receive a daily confirmation SMS when you check in successfully.

Premium Features

What's included in premium?

How do I cancel my subscription?

Go to your iPhone Settings > tap your name > Subscriptions > UrMorning > Cancel. Your premium features remain active until the end of your current billing period.

How do I restore a purchase on a new device?

Open UrMorning on the new device. Go to Settings and tap "Restore Purchases." Your subscription is linked to your Apple ID.

Voice Companion

Who am I talking to?

The voice companion is an AI powered by OpenAI. It's designed to be a warm, friendly conversation partner. It does not provide medical or professional advice.

Are my conversations recorded?

Conversation transcripts are stored to improve future session continuity. They are automatically deleted after 90 days. You can delete all your data at any time from Settings.

Privacy & Data

How do I delete my account?

Go to Settings and tap "Delete Account." This permanently removes all your data from our servers and third-party services.

How do I export my data?

Go to Settings and tap "Export My Data." You'll receive a JSON file with all your information.

Contact Support

Email us at support@urmorning.app and we'll get back to you as soon as possible.